When we develop software for our customers we offer a comprehensive application support package to go along with it. We also support software that hasn’t been developed by Zephyr where we can get access to the source and to the system specifications and documentation.
Our support offering is customised to our customers specific needs and we are flexible enough to support a wide variety of environments. We use the latest remote access tools and online support methods while also providing on the ground support when necessary.
Our business hours support model caters for the majority of application environments and configurations and while we do not operate a 24/7 model we do work closely with our customers to provide the most appropriate level of support.
Our specialist team is available to provide support to ensure continuity of service and high availability for all the applications we build.
We also have the capability and capacity to support applications running in our clients infrastructure whether or not those applications were created by the Zephyr team. After appropriate discovery we will provide documentation and processes to provide the level of support required.
Our support offering is based on flexibility and providing the most appropriate level of support for our clients businesses.