ZEPHYR SUPPORT
When we develop software for our customers we offer a
comprehensive application support package to go along
with it. We also support software that hasn’t been
developed by Zephyr where we can get access to the
source and to the system specifications and
documentation.
Our support offering is customised to our customers
specific needs and we are flexible enough to support a
wide variety of environments. We use the latest remote
access tools and online support methods while also
providing on the ground support when necessary.
Our business hours support model caters for the
majority of application environments and configurations
and while we do not operate a 24/7 model we do work
closely with our customers to provide the most
appropriate level of support.
Our specialist team is available to provide support
to ensure continuity of service and high availability
for all the applications we build.
We also have the capability and capacity to support
applications running in our clients infrastructure
whether or not those applications were created by the
Zephyr team. After appropriate discovery we will provide
documentation and processes to provide the level of
support required.
Our support offering is based on flexibility and
providing the most appropriate level of support for our
clients businesses.
