Zephyr has Enterprise Architects as a core a capability, once an architecture is agreed, we work with our client to ensure implementations and development of applications and solutions to this environment.
To enable certainty of delivery, we have established software development alliances with appropriately skilled and resourced partners. These partners are tried and tested by Zephyr and are able to deliver solutions in nominated technologies, and skill areas, allowing Zephyr to provide a continuum of services our customers needs.
The primary alliance level involves Zephyr resolving clients issues leading to an outcome (usually) managed by Zephyr leading co-branded delivery under a Zephyr Master Services Agreement (MSA).
We recognise out of this that some clients may want to develop a direct relationship with our partner, particularly in terms of long term application / solution support. At that point, we will assist with a transition to direct support on terms between the client and the partner.